FREQUENTLY ASKED QUESTIONS
At GentGiftBox (ADAMUSREALTYGROUPLLC), we photograph all men’s gift sets, ties, cufflinks and mechanical watches under professional natural light to match real goods as accurately as possible. Minor subtle variations in metal luster, fabric shade or carving details may appear caused by monitor color calibration, screen brightness and different production batches. All accessories and gift boxes pass strict multi-stage quality inspection, complete intact function and exquisite craft are fully guaranteed.
Your order sales receipt will be automatically sent to the email address you filled in during checkout on adamusrealtygroupllc.com. You can also log into your GentGiftBox member account on ADAMUSREALTYGROUPLLC, open the “My Orders” page, select your target order and click “View Receipt” to preview or download your digital receipt anytime.
To submit a return request on GentGiftBox (ADAMUSREALTYGROUPLLC):
Log in your ADAMUSREALTYGROUPLLC account and find your target order within 30 days after delivery.
Submit a return application with clear photos of unused, undamaged accessories and complete original gift packaging.
Wait for confirmation email from our customer service team with authorized return shipping guidance.
Send back the goods following the instructions, we will process your full refund right after receiving and inspecting returned items.
*Note: Personalized engraved cufflinks, customized watch engravings and opened gift sets cannot be eligible for return due to custom craft rules.
Most classic regular collections of GentGiftBox on ADAMUSREALTYGROUPLLC will be replenished periodically, including mainstream silk ties, business automatic watches and standard gift box sets. Limited-edition carved cufflink series and vintage mechanical watch stock will not be reproduced once sold out. You can tap the “Notify Me When In Stock” button on out-of-stock product page; we will send an instant email alert once new stock arrives.
GentGiftBox (ADAMUSREALTYGROUPLLC) offers global worldwide delivery service. We support shipments to most regions covering North America, Europe, Southeast Asia, Australia and more. You may check the full list of available shipping countries as well as corresponding delivery fees on the Shipping Policy page of adamusrealtygroupllc.com during checkout process.