Returns & Warranty – GentGiftBox

At our shop, we want you to shop for your GentGiftBox men’s accessories and curated gift sets with complete confidence. If your watch, tie, cufflink or gift package doesn’t meet your expectations, our straightforward return and warranty policy ensures you’re fully covered.

Returns Policy

  • 30-Day Return Window – You may return your unused GentGiftBox merchandise within 30 days of delivery.
  • Condition – All items must be untouched, unengraved, sealed in complete original gift packaging, and include all original tags, pouches and matching accessories. Custom engraved products are non-returnable for hygiene and custom craft reasons.
  • Process – To submit a return request, contact our customer service team and provide your full order number along with clear photos of intact goods.
  • Refunds – Once our team inspects and approves your returned parcel, refunds will be issued back to your original payment method. Initial outgoing shipping fees may not be refundable.

Warranty Coverage

We guarantee the quality of your GentGiftBox men’s accessories with a [1-year] limited warranty depending on the product grade of each gift collection.

Our warranty covers:

  • Manufacturing defects in watch mechanical components, silk tie fabric, metal cufflink craftsmanship and gift box construction
  • Defective internal watch movements, engraving flaws and structural durability of curated gift sets

Our warranty does not cover:

  • Normal wear and tear (watch dial scratches, fabric fading, minor metal surface oxidation, etc.)
  • Damage caused by improper daily use, accidental drops, self-modification of custom engravings
  • Improper storage, unapproved self-disassembly or unauthorized third-party repairs

How to Claim

Reach out to our support team with your valid purchase receipt, clear photos of the defective item, and a detailed written description of the quality issue.

Warranty solutions may include:

  • Full replacement of your defective GentGiftBox watch, cufflink or complete gift set
  • Professional repair service or complementary replacement parts for minor manufacturing defects
  • Detailed maintenance and care guidance provided by our men’s accessory service specialists

Need Assistance?

Our customer support team is always ready to help. For questions about returns, exchanges, or warranty claims on your GentGiftBox men’s gift products, visit our [Contact Us] page anytime.